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Please request a reprint by entering your email address here and the reprint will be sent to you in PDF format (to comply with copyright law):

Rupp, D. E., McCance, A. S., & Grandey, A. (2007). A cognitive-emotional theory of customer injustice and emotional labor. In D. DeCremer (Ed.), Advances in the Psychology of Justice and Affect. Information Age Publishing, pp. 199-226.

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Last Updated: May 7, 2019
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